Operational consulting

We offer services that increase the efficiency of operational hotel management and limit the risk, including:

The risk of a loss of potential revenue.

  • Audits and consulting on booking efficiency in all the distribution channels
  • Verification of a correct hotel system configuration and consulting on the use of hotel system statistical data
  • Operational audit on the efficiency of sales and marketing departments
  • Planning of the marketing strategy, marketing budget and yearly action plans
  • Training on Revenue Management
  • Training on work organization of of sales and marketing departments
  • Preparation and implementation of a complete commercial policy of the hotel

The risk of excessive operational costs:

  • Implementation of controlling systems, managerial accounting
  • Training on operational budgeting
  • Audit on operational management efficiency and recommendations
  • Audits on internal controls indicating areas that may generate losses
  • Audit on technical exploitation costs and the consumption of utilities, saving and improvement recommendations, including new technologies allowing more savings
  • Preventive structure usage plans

The risk of the image loss:

  • Image audit of the structure and recommendations
  • Audit on Guest service quality and recommendations
  • Training on Guest service standards for all the hotel departments 
  • Training on operational work organization of for all the hotel departments
  • Elaboration a Book of hotel operational standards – tailored to the characteristics of a given structure
  • Elaboration and implementation of communications standards for the departments dealing with Guests and offering

Specialized trainings for all the hotel departments.

The success of our Customers is a measure of our success
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